Troubleshooting
Fix common issues with audio, video, translation, network, and browsers in InterMIND.
Troubleshooting
Most issues fall into one of five categories. Each page lists symptoms, the likely cause, and the fix.
Where to Start
| If you're seeing… | Open |
|---|---|
| No one hears you, or you can't hear others | Audio Issues |
| Your camera is black, frozen, or not detected | Video & Camera Issues |
| Wrong language, lag, missing subtitles, mistranslation | Translation Quality |
| "Reconnecting…", choppy stream, dropouts | Network & Connection |
| InterMIND won't start, permission prompt loops, mobile issues | Browsers & Devices |
First Step: Run the Browser Test
Before deep-diving, the WebRTC Browser Test checks your microphone, camera, network, and codec support in 30 seconds. If it fails, the issue is local — fix that first.
The browser test report tells you exactly which subsystem failed (mic permission, camera permission, STUN/TURN reachability, codec support). Most "InterMIND doesn't work" tickets resolve here.
Still Stuck?
If none of the pages here match what you're seeing, contact support with:
- The exact symptom (one sentence)
- Browser name + version
- Operating system
- A screenshot of the browser test result