Frequently Asked Questions
Find answers to common questions about InterMIND
InterMIND is a space for everyday communication in the language you think in: meetings, chat, files and the recap after every call, each in the member's own language. It sits next to the tools your team already runs on: meetings in your Outlook or Google Calendar, recaps in your Slack thread or CRM, files from Drive and OneDrive. You provide the space; guests join by link, no account, and participants pay nothing. Talk to Mia to see it in two minutes.
You keep them. InterMIND connects to Microsoft 365 and Google Workspace instead of replacing them: meetings stay in your calendar, recaps land in Slack or your CRM, files open from Drive and OneDrive. The difference is what gets translated. Zoom, Teams and Meet translate a moment: captions in a call, a chat message on click, a recap in one language. InterMIND keeps the whole space in every member's language — the meeting, the channel chat around it, the files, the recap — and a channel's history stays readable. Where each one stops, side by side: vs Zoom, vs Microsoft Teams, vs Google Meet.
When someone speaks, InterMIND transcribes the audio and translates it on a dedicated pipeline (not a generic third-party API). Each participant hears the translation live and can switch on subtitles in the language they have chosen; the full transcript is available after the meeting. More on how the pipeline works →
23 languages for real-time voice and chat translation (the platform-API engine list minus Arabic, withdrawn while it is below the quality bar), 30 for on-demand document translation in chat (a paid feature, Pro and above). We don't quote a single number because translation isn't a single product — here is the honest per-surface breakdown.
We publish quality benchmarks so you don't have to take our word for it. See the public results → Accuracy is suitable for business conversations across every supported language; quality depends on audio clarity and the language pair.
Yes — that is the point. There is no shared meeting language. Each participant speaks their own and independently chooses what they read or listen to for everyone else. How the pipeline does this →
Yes. Switching language is instant and only affects your own view — other participants are not disrupted.
No. InterMIND runs in any modern browser — nothing to install. Optional apps exist for macOS, Windows, iOS, and Android, plus a Chrome / Edge side-panel extension for presenters — see Downloads →. To confirm your setup ahead of a call, run the WebRTC browser test →
Yes. Meetings run in the mobile browser (iOS Safari, Android Chrome) with full audio, video, and live translation — and there are native mobile apps that add push notifications for incoming calls and messages — on the App Store, Google Play, Samsung Galaxy Store and, for Huawei phones without Google services, Huawei AppGallery. See which fits you →
No. Guests open the meeting link, enter a name and knock; the host admits them from a notification. In the meeting a guest speaks, hears and reads in their own language, subtitles and chat included. Only the host needs an InterMIND account. After the meeting the recap, transcript and recording stay with the host's account and its members, and the chat of an ad-hoc call is wiped for everyone when the call ends. On the exit screen a guest can keep the meeting — a free account opens that one session's recap in their language — or ask the host to add them with one tap: the host sees the request by name, enters the guest's address and sends an email invite, and accepting it with a free account makes the guest a member, so the next sessions and their recaps reach them.
InterMIND reconnects automatically when you are back online. You rejoin the same meeting, and the conversation, chat, and transcript capture continue — nothing is lost.
Yes. Click Record in the meeting controls and the browser captures your screen, your microphone, and the tab audio (other participants' voices and translations). The file is saved to your team's storage. The full transcript and AI recap are generated separately by InterMIND. More on screen sharing & recording →
Yes. After every meeting, the recap — an AI summary with key decisions and action items, plus the full transcript — is available to signed-in members and readable in any supported language. Recordings are saved to your team's storage, and data export is available on every plan. More on meeting recaps →
Yes. Capacity is set by your plan: 50 participants on the free Basic plan (meetings up to 24 hours), 100 on Pro, 300 on Business, and 1,500 on Enterprise (all with unlimited meeting duration on paid plans). Compare plans →
Yes. Out of the box: an email address on every channel and your Inbox, so any service that sends email posts into the chat (see Email to Channel); Telegram groups routed into channels; two-way Google and Microsoft calendar sync; single sign-on through your identity provider via OpenID Connect — Okta, Microsoft Entra ID, Google Workspace — or with Google / Microsoft accounts (members with your verified email domain join your team automatically on Business and Enterprise); directory sync for org admins; a public API with a recap-ready webhook and a Zapier app; an MCP connector so Claude, ChatGPT, Microsoft 365 Copilot, Gemini or any other MCP client can create meeting links and read your recaps (see AI assistants →); and data export. Browse the integrations docs →
Meeting audio is processed on dedicated translation infrastructure — not routed through generic third-party APIs. All runtime data stays in the EU. See the security overview →
Yes. We support data export and deletion, sign a DPA on request, and minimize data collection by design. Meeting audio and video are protected by DTLS/SRTP; chat messages and files are encrypted via HTTPS/WSS in transit and at rest. Read the full security model →
Yes. The Basic plan is free forever — up to 50 participants per meeting, meetings up to 24 hours (Zoom Basic ends a meeting at 40 minutes, the free tiers of Google Meet and Microsoft Teams end a group call at 60 minutes, as their pricing pages state in October 2026), 2 hours of voice translation and 10,000 translated chat words per rolling 30-day window, and 1 GB of storage. Pro and Business include a 14-day free trial. Pro can start without a card; Business asks for one up front. In countries where checkout runs through Paddle there is no trial. See pricing →
Not by the minute. On Pro and Business you pay per active member: each renewal counts the members who were active in the previous 28 days, quiet members keep access at no cost, and guests and participants pay nothing. Each plan carries a voice-translation allowance for the whole account over a rolling 30-day window — 2 hours on Basic, 25 hours on Pro, unlimited on Business and Enterprise — and only meetings with at least one translated utterance count against it. Real-time text translation is unlimited on every paid plan (the free Basic plan includes 10,000 words per rolling 30-day window). Document translation is a paid feature, metered per document over a rolling 30-day window — 10 on Pro, 30 on Business, 100 on Enterprise. See pricing →
You can cancel anytime from the billing section of your account. Your subscription stays active until the end of the current billing period; after that you are moved to the free Basic plan and keep access to your meetings, chat history, and recaps. Manage your plan →
From the help menu inside the app, or via the address on our contacts page. Every plan includes live chat support; Business and Enterprise add video support.
Only the members who use it. On Pro and Business each renewal counts the members who were active in the previous 28 days — joined a meeting, wrote in a chat or asked Mia — and bills for them alone; the owner is always counted. Members who went quiet keep their access and cost nothing. Guests who join by link and everyone outside your team pay nothing. Basic is free; Enterprise is contact sales. Pro and Business start with a 14-day free trial. Pro can start without a card; Business asks for one up front. In countries where checkout runs through Paddle there is no trial. Live prices are on the pricing page.