Managing Your Subscription
Managing Your Subscription
This guide covers how to start, change, and cancel your InterMIND subscription.
Subscribing to a Plan
From the Pricing Page
Go to the Pricing page
Visit the Pricing page (accessible from the footer or navigation).
Choose billing interval
Toggle between Monthly and Yearly billing (yearly saves 25%).
Select a plan
Click Start a trial (or Subscribe if you've used a trial before).
Complete checkout
You'll be redirected to the secure Stripe checkout page. Enter your payment details and confirm.
Plan activated
After successful payment, you're redirected back to InterMIND with your new plan active.
For Pro and Business Plans
During checkout, you can adjust the number of licenses (seats) for your team. This lets you pay for exactly the number of team members you need.
If You're Not Signed In
If you click a plan button while not logged in:
Redirect to login
You'll be redirected to the login page.
Sign in
After signing in, the checkout process starts automatically for your selected plan.
Changing Your Plan
Upgrading
To upgrade to a higher plan:
Go to Pricing or Billing
Visit the Pricing page or Billing page.
Click Upgrade
Select the desired plan.
Confirm in Stripe Portal
The portal shows a prorated price for the remainder of your billing period.
Done
Confirm the upgrade — your new plan takes effect immediately.
Downgrading
To switch to a lower-tier plan:
Go to Pricing or Billing
Visit the Pricing page or Billing page.
Select the lower plan
Choose the plan you want to switch to.
Confirm in Stripe Portal
The downgrade typically takes effect at the end of your current billing period.
Switching Billing Interval
To switch between monthly and yearly billing:
- Open the Stripe Customer Portal (via Billing page)
- Change your billing interval
- Yearly billing applies the 25% discount automatically
Cancelling Your Subscription
How to Cancel
Open Billing
Go to the Billing page from the sidebar.
Click Cancel
You'll be redirected to Stripe's Customer Portal.
Confirm cancellation
Confirm the cancellation in the portal.
What Happens After Cancellation
- During trial: The subscription ends immediately — no further access to paid features
- After trial: Your subscription remains active until the end of the current billing period
- The Billing page shows "Subscription Ending" with the end date
- After the period ends, your account reverts to the Basic (free) plan
Reactivating
If you've cancelled but the billing period hasn't ended yet:
- Go to the Billing page
- Click Reactivate
- Your subscription continues as normal — no new charge until the next billing period
Resubscribing
If your subscription has fully expired:
- Go to the Pricing page
- Choose a plan and go through the checkout process
- Note: the free trial is not available if you've used it before
Payment Methods
Payment is handled entirely through Stripe:
- Credit/debit card is the accepted payment method
- Manage your payment methods through the Stripe Customer Portal
- Update your card before it expires to avoid payment failures
Payment Issues
If a payment fails:
- You'll receive a notification about the failed payment
- Stripe will retry the payment automatically
- If the issue persists, update your payment method in the Customer Portal
- Continued payment failure may result in your subscription being cancelled
FAQ
Can I switch plans at any time?
Yes, you can upgrade or downgrade at any time. Upgrades take effect immediately with prorated billing. Downgrades take effect at the end of your billing period.
What happens to my data if I cancel?
Your data is preserved after cancellation. If you resubscribe, everything will be as you left it. However, if your storage exceeds the Basic plan limit, you'll need to upgrade to access all files.
Can I get a refund?
Contact support for refund requests. Refunds are handled on a case-by-case basis.
Is my payment information secure?
Yes. All payment processing is handled by Stripe. InterMIND never stores your credit card details.